Refunds

We are committed to ensuring the 100% satisfaction of our art collectors! That’s why once you’ve received your item, we’ll give you seven (7) days to decide whether or not you’d like to keep that product or ask for refund.

You can always contact us for any refund question at info@carolinaescalante.com.

Our priority is that you are satisfied. If your product arrives damaged, you must send an email to info@carolinaescalante.com with a photograph of the damage. Then, we will ask you for another photograph with the art print broken in half since, due to the fact that these are limited editions signed and numbered, for security reasons we must make sure that there is no duplicate copy. Once this photograph is received, we will send you a new copy with the same numbering and with the greatest possible urgency at no additional cost.

Once an order has been sent to production, you can no longer edit any details or cancel it. If the shipment details were incorrect we are not responsible and will not offer replacements or refunds.

The fastest way to ensure you get what you want is to contact us and when your exchange request is accepted, make a separate purchase for the new item.

We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The shipping cost will not be refunded. We offer 7 days to change your mind and ask for refund. However, we don’t own a warehouse to hold the unwanted items, so there’s no option for returning it. We will contact you to ask for pictures or other evidence of the demolished artwork and its belongings. The shipping cost of returning an item cannot be refunded.

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Our team is standing by to help and will get back to you as quickly as possible! (Typically within 1-2 business days- excluding US Holidays). For additional information, please do not hesitate to contact me.

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