FAQs

Since we contract third parties for the production of the works (a printing company and a transport service) and these are produced on demand, we cannot establish a fixed time, but an approximate one. The maximum time for you to receive your order is 2 weeks under normal conditions (extraordinary conditions could be, for example, restrictions due to a storm, problems regarding the current situation of the Coronavirus, etc.)

Yes, all transactions are processed in Euros.

For international orders, your financial institution will process a currency conversion after your transaction goes through.

If, after 2 weeks you have not received your order, please contact us at info@carolinaescalante.com. We will try to find out what happened and we will solve it.

If after a month we have not solved the problem, we will refund the full amount of your purchase.

Yes. You can order from anywhere in the world. If for reasons beyond our control the shipping company does not deliver to your city, of course, we will refund the full amount of your purchase.

No. We send our shipments with DDP (Delivered Duty Paid).

Absolutely. The EU Data Protection Law 2016/679 prevents us from selling your data to third parties and making any additional use of them that is not strictly necessary to make your order effective. 

You can find more information about it here.

Yes. You have the option of paying both by credit card via Stripe and PayPal

Both payment methods are safe, as well as the website. You can see it when you see that it begins with “https: //“.

Of course. Please write to info@carolinaescalante.com specifying the order number and the name of the person you want the note to be addressed to.

Depending on the size, they are shipped rolled up in a tube or in a rigid envelope. Small art prints are sent in a rigid envelope since, since they are printed on thick paper, it is not recommended to roll them when they are not large. Since our priority is that you receive the product in good conditions, we prefer to send it flat. The medium and large art prints are sent rolled in a tube. In both cases, they are protected with onion paper and gloves are attached that we recommend using when handling the paper. The biggest art prints and the mixed media art prints, are send flat in a cardboard or in a folder.

Yes, indeed. If you wish, the art print can be framed at an additional cost that must be paid through Wise. To do this, you must contact us by writing to info@carolinaescalante.com You can specify what type of frame you want or you can ask for our suggestions. 

We will be happy to advise you based on the photograph you have chosen. If you buy the framed art print, it is shipped flat, with a wooden support that protects the glass and wrapped in cardboard and bubble wrap.

Our priority is that you are satisfied. If your product arrives damaged, you must send an email to info@carolinaescalante.com with a photograph of the damage. Then, we will ask you for another photograph with the art print broken in half since, due to the fact that these are limited editions signed and numbered, for security reasons we must make sure that there is no duplicate copy. Once this photograph is received, we will send you a new copy with the same numbering and with the greatest possible urgency at no additional cost.

It is possible to return the product after a maximum of 1 week after receiving it. The client must return the work in perfect conditions, including everything that the package contained, without the need for explanations, and must bear the costs and the shipping management.

The return of the money will be within a maximum period of 1 week after receiving the returned package and checking that everything is correct. Said money will be returned using the same payment method of the buyer and the costs of the first shipment will be deducted. In case the buyer wants to verify that the remaining amount is correct, he will have the right to request a receipt from the courier service by sending an email to: info@carolinaescalante.com

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